ENGINEERING MANAGER

Monrovia, CA

$ 125000.00 - $ 135000.00 Engineering
11/7/2022 1:33:00 PMPST
Job Type: Retail Direct Hire
Minimum Experience: Not Specified
Recruiter Name: Jason Elrick

Job Description

SUMMARY:

This highly important and key role within our company leads a team of engineers to support our customer’s fundamental understanding of our equipment, applications, and manufacturing process.

The sales engineering manager is responsible for the day-to-day operation of our technical center and for coordinating and growing: 

Incoming customer samples and visits to the lab

Training for equipment and application – on-site and at customer sites

Paid application work for extended studies

The range of technologies includes resistance welding, hot bar bonding, hermetic sealing, micro TIG, laser marking, and laser welding.  

The Sales Engineering Manager also provides technical support to our sales team and customers to identify equipment and solutions, and helps to provide quotations for this equipment. This includes the preparation and delivery of technical information about our products and technologies for specific customers as well as technical marketing of the application laboratory and its technologies. 

This exciting position is a cross between business (sales and marketing) and engineering aspects within a technical company, and is well suited for those interested to grow in either or both of those areas. 

Responsibilities:

Manage the day to day operations of the Technical Center

Coordinate application sample schedule to meet customer expectations

Review incoming application samples and paperwork to determine technical suitability 

Manage lab resources to minimize sample turnaround times and optimize work flow

Manage and schedule paid work activities

Schedule and host customer lab visits

Manage lab expenses to stay within the approved budget

Ensure safe lab working conditions and team is trained in safety protocols

Other projects and tasks as assigned by the company from time to time

Provide technical support for sales team and customers

Provide phone, email, and webinar based technical support to sales managers, company representatives, customers, and other departments

Support annual sales meetings with laboratory workshops and presentations

Develop and present power point presentations for internal and external training purposes

Work with system engineers to help with machine design concepts for specific applications 

Train customers and staff on equipment operation and process development

Provide technical support for marketing team

Develop and present webinars on various technical subjects including process fundamentals, use and application of equipment, process troubleshooting, and DOE’s

Produce and participate in company videos on applications and other technical subjects

Write technical articles and blogs around our technologies

Provide technical information for social media posts – highlighting lab capabilities, training options, and paid application work

Attend domestic tradeshows and work the booth

Applications

Occasional completion of various welding and soldering applications and writing detailed reports of results including recommended suitable equipment for the customers to use for their applications

Occasional performance of customer equipment buyoffs to prove system will process parts to customer satisfaction

Job Requirements

Position Requirements:

BS in Electrical Engineering or other engineering degree preferred

5 years management experience in a technical company

Experience in application laboratories a plus

US Citizen to handle ITAR projects

Exceptional verbal and written communication skills

Good interpersonal skills to interact with multiple levels of people in an organization (operator to CEO) 

Strong time management skills and ability to multitask

Excellent computer skills and demonstrated ability in PowerPoint, Word and Excel. Experience with Salesforce CRM a plus.

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