Help Desk Anst II

Charlotte, NC

IT $ 19.80 - $ 19.80
1/22/2021 3:50:00 PMPST
Job Type: Enterprise Contract
Minimum Experience: Not Specified
Recruiter Name: Angelo Escalante

Job Description

Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages.   Candidate must have the ability to identify, research and resolve basic technical problems in a Windows environment. Candidate would need to have acceptable customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures.

Job Requirements

Skills Required? Basic experience with Windows ? Hands-on experience with MS Office 2010 Applications, Internet Explorer and Outlook ? Basic experience with Dell & HP laptops and desktop computers, ? Ability to learn and work within Active Directory user, group and computer accounts ? Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers ? Knowledge of security applications including antivirus software a plus ? Knowledge of Blackberry, Android and iPhone a plus 
Skills Preferred
 
Experience Required? Customer Service experience, Microsoft Office suite Active Directory, Remedy ticketing software, remote troubleshooting ? Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration 
Experience Preferred
 
Education RequiredHigh School Diploma, Associates Degree, Bachelor's Degree
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