Sales and Store Manager

San Jose, CA

$ 60000.00 - $ 64480.00 Management
9/1/2023 11:03:00 AMPST
Job Type: Retail Direct Hire
Minimum Experience: Not Specified
Recruiter Name: Michele Beaver

Job Description

The Sales & Store Manager is responsible for managing the day-to-day operations of the store, its associates, and is involved in all transactions with technicians and customers. Our client provides computer and electronic device repair to consumers and local businesses.  The chosen candidate will:
  1. Hire, onboard, supervise, train, schedule, coach, motivate and assist employees; promote a fun and positive work environment 
  2. Set monthly and yearly goals for the store and individual staff members; meet/exceed revenue goals while achieving 100% customer retention and satisfaction 
  3. Facilitate, develop, design, and implement business processes and procedures that will improve the stores operation/efficiency and enhance the overall customer experience
  4. Attend weekly and monthly meetings to review store goals, actuals, and achievements; ensure the financial stability, growth, and contribution of the store to the company
  5.  Implement and execute strategies to meet sales goals; build sales and go to market strategies 
  6. Oversee all aspects of the selling process; maintain and update the CRM and develop strategies to drive growth in product and service offerings 
  7. Responsible for prospecting, cold calling, responding to incoming calls and emails; convert leads into paying customers 
  8. Maintain, nurture and grow existing accounts; improve client retention and loyalty by deepening relationships
  9. Prepare various reports for executive management
  10. Responsible for the safety, comfort and appeal of the store 
  11. Manage and report on store inventory and control operating costs
  12. Identify competitive pricing models and report on buying trends and customer needs

Job Requirements

  • Bachelor's degree preferred
  • Minimum of 3 years' experience in a sales supervisory/management role preferably in a commissioned retail or services environment
  • Strong leadership skills, creative thinker and problem solver 
  • Excellent closing and negotiation skills 
  • Superb communication and customer service skills required
  • Experience, skills, knowledge, or certification related to Consumer Electronics or Information Technology highly desired
  • Strong organizational and computer skills; and experience with a CRM desired

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