Sales/Customer Service Representative

Santa Ana, CA

$ 45760.00 - $ 60320.00 Customer Service
10/20/2022 4:45:00 PMPST
Job Type: Retail Direct Hire
Minimum Experience: 1 + years
Recruiter Name: Karl Borman

Job Description

Sales/Customer Service Representative HVAC/R Santa Ana, CA $22-$29/hr
Wholesale distributor serving professional HVACR contractors. Counter Sales/Customer Service Rep serves as the face of the company to our valued customers.  Serves customers with HVAC sales, product information/education, order fulfillment, and delivery needs.
  • Effective use of Sales techniques to Inform, Educate and Offer product to customers 

  • Sales functions in other local Branches as required.

  • Provide customers with product or service information to assist in determining appropriate product to purchase. 

  • Develop relationships with new and existing customers and provide information to maximize sales volume.

  • Research products required by customer and determine profitability of transaction and/or customer viability. 

  • Respond to incoming calls from prospective customers. Originate phone calls to prospective customers and provides information about products. 

  • Demonstrate ability to establish customer rapport through questioning.

  • Attend training classes regarding branch operations and products. Also required to study monthly flyer and use it as an educational and sales tool.

  • Restock merchandise, as well as perform other warehouse duties to include, but not limited to, receiving, pulling tickets, calling customer when orders arrive, process warranty claims and ship out orders.

  • Assist with planning and executing vendor or Open House Days, special events, promotions and inventory. Keep mailer current with updated customer information

  • Responsible for ensuring showroom shelves are stocked, clean and seasonally relevant. 

  • Forklift and pallet jack safe operation.

Job Requirements

  • 1-2 years HVAC/R industry experience, or closely related industry experience (motors, plumbing, electrical, roofing - serving the construction industry)
  • 1-2 years customer service experience
  • Outgoing friendly, customer service oriented individual
  • Honesty, integrity, willingness to take on any task
  • Developed Listening skills 
  • Experience building/maintaining customer relationships
  • Sales counter experience highly preferred
  • Fork Lift/Pallet Jack experience preferred

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