Bilingual Administrative Coordinator

Role: Bilingual Administrative Coordinator

Location – Del Mar

Training Hours– 9:30Am-6:00PM (3-6 months)

Normal hours– 10:30AM-7:00PM

 

**Background Check Required**

 

SUMMARY

 

The Administrative Coordinator for the Program Specialist Group (PSG) will be customer service driven,

a team player and be able to multi-task and thrive in a fast-paced environment. This role will be a pivotal

part of the Program Specialist Group and will be responsible for managing e-mail correspondence,

surveys, and outgoing responses with members inquiring about the Auto Program. The PSG Department

A coordinator must be able to analyze a situation, develop potential resolutions, communicate them

clearly in writing, and encourage positive resolution.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

• Process Web Survey’s

• Respond to members written correspondence within 24 hour timeframe

• Review and improve existing written template responses

• File Maintenance – Filing, organizing, auditing, scanning

• Call Center coverage as needed

• Administrative support to the Leadership team of the Program Specialist Group

• Practices and maintains working knowledge of all PSG processes and procedures with the

understanding the position could evolve into a full-time Program Specialist

• Provides support for Spanish-speaking calls as needed

• Other Duties as Assigned

 

REQUIREMENTS/QUALIFICATIONS:

 

• High school diploma or general education degree (GED). Minimum of two (2) years experience

with general office responsibilities and procedures.

• Proficiency in MS Office including Word, Excel, and Outlook

• Good writing, grammar, and punctuation skills

• Good analytical and problem-solving skills

• Experience with responding to inquiries, issues, or complaints.

• Ability to communicate effectively (Both written and verbal)

• Ability to follow oral and written instructions

• Service-oriented with excellent interpersonal skills

• Positive Attitude

• Ability to adapt well to change and remain flexible while working under deadlines

• Ability to work in a fast-paced team environment

• Bilingual Spanish is highly desired