Customer Service Representative

Customer Care Representative
4161 E 7th Avenue, Tampa, FL, 33605
HYBRID: 9:00 AM – 6:00 PM Monday- Friday (Monday and Fridays are remote)
$18-20/HR. 

Key Responsibilities:

•        Answer all incoming calls with a positive upbeat attitude, providing the best possible customer service to both internal and external customers.
•        Accurately enter all received orders and communicate any exceptions to customers.
•        Master the Syspro operating system to enter orders, and retrieve customer history, stock status, and sales order status.
•        Process Return Material Authorizations and Credits.
•        Maintain account relationships with key decision-makers at dealer accounts.
•        Create and assemble marketing materials for Sales Representatives
•        Proof/edit documents as assigned.
•        Complete other duties as assigned.

Requirements:

•        Experience in a customer service role.
•        Strong communication skills.
•        Experience with entering data and looking up data within an ERP system.
•        Retail Industry experience is a plus!