Operations management is the act of controlling and directing the design, production, and delivery of products.
An important part of the role is using both project and quality management systems for mapping, improving, and monitoring operations processes. Although operations management has typically dealt with the manufacturing process, the growth of the service industry and product development has increased demand.
Quality and project management systems are popular in today’s operations profession. It includes systems for mapping, improving, and monitoring operations processes. A variety of quality and process management systems are in use among top firms, the most notable systems being the ISO systems and Six Sigma. These systems aim to increase the efficiency of business processes. Although operations management has typically dealt with manufacturing, the growth of the service industry and product development has increased demand.
Although people have been producing and selling products since the very beginning of civilization, the implementation of operations management is a relatively new phenomenon. Operations management came to prominence in the 20th century, but its roots can be traced back to the 18th and 19th centuries.
Operations management has obviously been through a significant transformation since the industrial revolution; however, much of what was initially implemented is still, in one way or another, held in place over the years.
The COVID-19 pandemic has affected employment and the job market. While it has radically upended life as was previously known in almost every way, there are renewed efforts at work that are frantically working to return businesses and institutions to what was once considered to be normal as quickly as possible – or at least to what will become the ‘new normal’.
2021 has seen a mix of responses as economies start to open up once again now that the distribution of the vaccine has increased. There is much to be hopeful about. The role of the operations manager will continue to be important in helping companies – big and small – to prepare for the future as they learn new technologies and utilize them in order to help companies stay afloat and even get ahead.
Technology and service providers face significant disruption to their businesses from COVID-19. operations managers must evaluate the critical ways in which the pandemic affects their teams so they can mitigate the negative effects and plan for recovery.
According to some reports, the way that operations managers respond to COVID-19 can be a lesson for other organizations and industries to follow. operations managers already have key processes and procedures in place that, if implemented properly can potentially help their organizations recover in truly positive and impactful ways.
The hiring of an operations manager can affect both your existing team and your bottom line. A great operations manager will be drawn to details, help with delegation, and help with communication – internally and externally.
The ROI of a good leader within your business can be massive – from increased sales and productivity to a lower employee turnover rate. The far-reaching responsibilities of a business operations manager is one reason finding the right candidate is so important.
Before we get to exactly how to hire the best operations manager, let’s review some of the details…
A strong operations manager will ensure projects are completed properly and on time and are staffed appropriately. With a keen eye for detail, the operations manager will help to identify when things are not being completed correctly and/or running properly. They will be able to not only identify existing problems but will spearhead efforts to provide solutions and work collaboratively to organize and manage teams and production schedules and more.
Before we get to exactly how to recruit the best director of operations in [city_name], here are some of the responsibilities of the job.
An operations manager is responsible for keeping track of the big picture and identifying potential areas of improvement. The average operations manager’s responsibilities include:
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Typically, operations managers have at least a bachelor’s degree. While the degree may be in any field, many production managers have a bachelor’s degree in business administration or industrial engineering. Sometimes, production workers with many years of experience take management classes to become production managers.
At large organizations, where managers have more oversight responsibilities, employers may look for managers who have a Master of Business Administration (MBA) or a graduate degree in industrial management.
Top Schools – US News & World Report rankings
operations managers in the U.S.
Total operations managers Employed in the U.S.
Operations managers will likely face strong competition for open positions, but those who have several years of experience and a bachelor’s degree in industrial management or business administration should have the best prospects. While competition can be fierce, once hired, candidates can expect to be well compensated.
The average annual salary for operations managers in Washington was 128k in 2019. The hourly wage averaged $61.38.
Spokane is located on the Inland Northwest, an area on the eastern border of Washington near its border with Montana. The city, named for the indigenous Spokane people, is 4-5 hours away from Seattle, but a world away as far as culture and the city itself.
It’s a historic town, with more than half of the buildings downtown are on the historic register. It also boasts the second-largest urban waterfall in the United States.
Here are a few other things about living and working in Spokane that residents give a thumbs up.
People do state some general “cons” about living and working in Spokane.
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Jobs for operations managers in most industries are expected to increase at a rate of about 9% by 2026. The BLS is making these projections based on the rapid expansion of many existing companies and the significant number of new startup operations that are forming. It’s expected that this will result in the need for more capable managers for operations processes and teams.
The supply of candidates and demand for open positions have a direct correlation to a company's ability to hire. Download a free Supply and Demand report for operations managers in Spokane, Washington below.
Finding and hiring the best operations manager candidates can save you money right away and well into the future.
The costs of making a bad hire are well documented. The cost can run as much as 30% of the employee's first-year earnings according to the US Department of Labor. Bad hires can cost a whopping $240,000 in expenses related to hiring, compensation, and retention per The Undercover Recruiter. 74% of companies who admit they've hired the wrong person for a position lost an average of $14,900 for each bad hire according to CareerBuilder. These statistics support our long-held position that behavioral questions are the best way to get to know your candidates and past behavior is the best indicator of future performance.
The information below comes from the best practices Amtec uses for finding the highest quality candidates.
When defining the role you are creating, we recommend a position profile to fully evaluate the position you are hiring for. You must decide if the engineer can work remotely or must work in Washington. If working in Spokane is essential, make sure you include that in your job posting so candidates can decide how many miles they can commute.
When you are looking to source the best quality candidates for your open positions, make sure you have done the legwork to hire an "A Player". You can do this by making sure your company's perspective is aligned with the current market, you have taken into account the job responsibilities, as well as what type of characteristics you are looking for to fit your company culture. Then proceed to write a job posting to attract high-quality candidates.
The operations manager serves as a critical communication and project organization backbone, connecting and coordinating all the intersecting teams and business operations. Hiring the right candidate takes time and should include multiple interviews. Remember, when effective, this leader can ensure teams work together effectively which can increase your bottom line. This isn’t a hire that should be taken lightly.
For more detailed compensation information for operations managers in [city_name], download our free compensation/salary report below.
You wrote a job posting, posted the position online, and received a lot more resumes than you’d bargained for! Next comes the enormous task of sorting through those resumes to eliminate the ones that are clearly not a good fit. Now, you have a stack of resumes for candidates who have potential. So how do you go about screening the remaining candidates?
It starts on the phone! As a recruiter, the goal of your telephone screening is to learn more about your candidates. You can confirm that they have the educational qualifications and relevant experience, but you also need to determine if they would fit into your company's culture. To make this job easier, use a system to consistently evaluate results. This way you can equally and objectively compare candidates and evaluate their "soft skills", like communication and thinking process. Download Amtec's Professional Assessment Questionnaire below to help with screening candidates.
An individually customized questionnaire that helps assess a candidate's competence with written communication skills, thinking processes, and other relevant skills.
At Amtec, we believe in the power of behavoral interview questions to go beyond the experience and skills listed on the candidate's resume. Although you will want to confirm in the interview that the candidate does indeed have the experience listed on their resume, your assessment needs to go much deeper than that. An interview using behavioral questions can help you determine how well the candidate will fit with your company culture.
Download Amtec's best practices on conducting super effective interviews to find the best candidates and fill your open jobs.
Get the info you need to hire the best operations managersFree Interview Guide