5 Ways to Defuse Customer Complaints

Marcianne Kuethen

May 9, 2012

As use of online social media sites escalates, so does your vulnerability as a company in the face of customer dissatisfaction. “Failing to respond to even one unhappy customer can be costly,” says writer Ron Burley. How can you protect your company and satisfy customers that you are really listening? Read the full article here.

Originally published on inc.com by Ron Burley.